Free download

Support overview

Pick your license to see which support channels you can use.

Pre-sales / Trial
Email Assistance Included Community Support Included VIP Support Center Not included

Support channels

Support during your free trial

If you have just installed eM Client and are still in your trial, we are happy to provide any advice or assistance at [email protected].

We're also happy to answer any general, license and pre-sales questions here, no matter what license you currently have.

Email us

Community forum

The community forum is available to all users, especially if you have a Free license or your VIP Support subscription for your Pro license has expired. You can describe your problems or questions in a public post, and other users can give you advice. You can also search in past posts to see if your specific problem was addressed or resolved already.

Our team monitors the forum to be able to react to issues experienced by many users, and while we might respond to ask for more details, not every post will get a dedicated response from our support technicians.

Visit Forum

VIP Support Center

With a Personal or Business license subscription, you automatically have access to our VIP Support Center, as long as your subscription is active.

For one-time purchase licenses, be it Personal or Business, you receive a 1-year VIP Support subscription. With this subscription you get access to the online support center, where you can send in your issue reports or questions and a support engineer will be assigned to assist you.

When the VIP Support subscription runs out, you can extend it here.

Support center

More useful links

License Manager

Our License manager interface allows you to upgrade, renew and administer your license. You can also set up our Server settings technology, which allows you to configure your clients centrally. For more information see our License Manager guide.

You need a Business license or subscription to access the License Manager. If you lost your password, you can reset it here.

License Manager

Lost Activation Key

If you misplace the activation key for your license or license subscription, you can have it resent at any time. Click the button below, enter the email address your license is registered under on the page that opens, and click “Send”. An email with the license details, including the key, will be sent to you again.

Lost Activation Key

Support FAQ

You don't need to subscribe when you don't feel like you need direct help from our team, but if that changes, you can purchase the subscription at any time and have it available again for another year, starting from the date of your purchase.

While our one-time purchase licenses work indefinitely and never run out, older versions are discontinued after some time and if a specific version or service stops working, we would not be able to provide a fix, because the version is no longer in development.

Since we believe that finding out after the purchase that we cannot help would not be fair, we instead encourage you to upgrade to the newest version, where we can implement any needed fixes. An upgrade purchase automatically includes 1 year of support.

Free licenses and Personal and Business license subscriptions are always valid for the current major version.

For Personal and Business license subscriptions, VIP Support is part of your subscription and is not charged separately.

For one-time purchase licenses - when you get a license for a new device or upgrade to a new version, there can be some period of time when you're getting used to the new program. This is when our users reach out to support the most, so we include the support extension so any questions and problems can be quickly resolved without forcing a separate purchase.

For Personal and Business license subscriptions, the date of expiration is the same for your license and VIP Support.

For one-time purchase licenses, you can check the expiration date for your support subscription in the menu > Help > License or Help > License section of the eM Client app.

If you have a Business license, you can check the expiration date in the License tab of the License Manager.

The subscription applies the same way to all licenses, so it can expire even for users with Lifetime Upgrades. When your Support subscription expires, it does not change the validity of your license, which will keep working the same way. You need to renew your subscription if you want to access VIP Support again.